In the event of failure of one of your SOFREL product, you might want to send it back to us, together with the dully filled return voucher that you can download below. The return address is mentioned on the voucher. Your product will be analysed immediately upon arrival and you will received feedback on the diagnosis within 2 working days. Please fill the voucher carefully as all the relevant information will speed up the analysis process.

If your product contains batteries, please remove them before shipping back the goods via air fret.

Following this, a repair or replacement proposal will be provided.

Download the return voucher

Return Adress:

LACROIX Sofrel
Customer Service
2 rue du Plessis
35770 Vern sur Seiche – France

Contact Details :

E-mail : sav@sofrel.com
Tel. : +33 (0)2 99 04 89 94