A free hotline at your disposal…

Consisting of some 20 engineers and technicians specialising in SOFREL telemetry and SCADA products, the technical department is organised into Water and Energy business hubs.

If necessary, our technicians can remotely log onto your devices to run remote diagnostics.

… to provide you with a personalized response


The technical service teams possess excellent language skills (English, German, Spanish, Italian, Portuguese, etc.). They can provide answers to problems submitted by customers worldwide.

More than 80% of problems submitted to the customer technical department are resolved on the same day as the call.

Reach a technician :

Tél : +33 (0)2 99 04 89 94

Email : hotline@lacroix-sofrel.com